PROCESS

Please read & refer to this information during your ordering process.

CHOOSE DESIGN & PLACE ORDER
Once you've read about our process, browse our collections to select your design. If have concerns regarding paper and printing quality you may order a sample of your design before placing your final order. When you decide on a design, you'll be asked to choose your quantity and paper choice for each piece ordered. You may also browse and order any add-ons you wish to include with your order, such as address printing, envelopes, or wax seals. (Coming soon!) Please be prepared to submit wording for each piece upon placing your order. Before placing your order, you will be presented with a terms and conditions agreement that will be required before submitting your order. You will receive an email confirmation of your order upon checkout.

FOLLOW-UP & DESIGN
Within 1-3 business days a PDF proof will be emailed to you. This digital proof will show all aspects of your design with relative sizes. Ink colors, papers, and envelopes will be displayed digitally to mimic the colors of your chosen design. Please proof all text and design elements carefully, as we are unable to make any changes once the design is sent to print. Two rounds of revisions are included in the price, however revisions to the design template and calligraphy style are not included in the customization process. You may revise any text or lined graphic colors, but colors of watercolor florals may not be changed. Any additional revisions will be billed separately as a flat fee of $100 per instance, unless given prior approval. The timeliness of proof approvals & communication during this phase will impact your delivery date. Huntsville Paper Co. aims editing turn around times of 1-2 business days. 

PRODUCTION &  SHIPMENT
Once you have approved the PDF proof, your order will go to print immediately. Please note that no further changes may be made following final approval. Your order will be carefully packaged and shipped to the address you used at checkout, unless otherwise requested. The timeframe for production is approximately 1 week for printing and 3-5 business days for shipping depending on your location from Alabama. For approximate shipping times, please refer to our shipping map.

ARRIVAL & CHECK
Once your package arrives, open, review and count your products. Please let us know within 7 days of receiving your order of any discrepancies regarding your order. Any discrepancies reported after the 7 days will require a re-order. Remember, refunds and reprints are only granted for damaged items. Errors, such as dates and spelling will not be refunded.