FAQ

Below you will find our most popular questions & answers.

Any other questions should be sent via our contact form.

How long does it take?
Once you place your order, you will receive a design proof within 1-3 business days. During the proofing process, timeliness on reviewing and sending edits will affect the total timeline. You may have 2 rounds of changes, that are included in the cost of your order. These edits will be made by Huntsville Paper Co. in 1-2 business days. Once you approve your proof, it takes 2-3 days to print, plus ship time to your location. For average shipping times, please refer to our shipping map.

What are "business days"?
Our hours are Monday-Friday, from 9am to 3pm CST. Anything submitted outside of these times will be tended to during the next open business hours.

Where are you located?
Our designers are based in Huntsville, Alabama. We are currently only selling online at this time. 

Can I order a sample of my invitation before final print?
We cannot print an exact sample of your invitation, but you may order one of our samples before placing your order. If you want your exact sample printed first, you will need to place an order for a minimum quantity of 5.

Can I print my own design after you send me a proof?
No, we do not allow for self-printing, and it is against our terms & conditions. 

Something was spelled wrong on my invitation, what do I do?
Please refer to your final proof to assess if the error was approved. If it was, you will need to place a reorder. If it wasn't, please contact your designer immediately, so we may correct the mistake.